CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

We are seeking a dynamic and detail-oriented Customer Service Team Member / International Freight Fowarder (m/f/d) to join our 3PL team, specializing in new lane implementation for ocean freight operations originating from Belgium.

YOUR FUTURE TASKS:

Coordinate the implementation of new ocean freight lanes from Belgium, ensuring smooth operational setup and customer satisfaction.
Draft, review, and update Standard Operating Procedures (SOPs) tailored to specific customer and lane requirements.
Manage first-level escalations and deviations, resolving issues efficiently and professionally.
Serve as the primary point of contact for customers during the implementation phase, providing updates and proactive solutions.
Collaborate with internal teams, including operations and contract managers, to ensure alignment on goals and deliverables.
Monitor key performance indicators (KPIs) to identify areas for process improvement.
Participate in and support day-to-day operational tasks as required to ensure seamless execution.

WHAT WE ARE LOOKING FOR:

Proficiency in English (both written and spoken), Flamish is a plus.
Experience in ocean freight logistics, preferably within a 3PL environment.
Strong problem-solving skills and the ability to perform under pressure.
Demonstrated experience in drafting and managing SOPs.
Willingness to engage in hands-on operational work as part of daily responsibilities.
Excellent organizational skills and attention to detail.
Team-oriented mindset with a commitment to supporting colleagues and achieving shared goals.

WHAT WE OFFER YOU:

A collaborative and professional work environment in Switzerland.
Opportunities for growth and development within a leading 3PL logistics company.
Exposure to challenging and rewarding projects involving international logistics
Attractive salary package
Hybrid working model (Home office and onsite)

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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