ServiceNow Product Owner (f/m/d), 100%

Bachem • Vollzeit • Bubendorf, Schweiz • vor 8h

To drive our continuous organic growth, we are constantly looking for highly qualified professionals.

Central Functions IT provides the Bachem Group with digital business solutions and enterprise platforms. To further strengthen our team, we are looking for dedicated ServiceNow Product Owner (f/m/d), 100% to drive the development and enhancement of our ServiceNow platform.

As a ServiceNow Product Owner, you will be responsible for overseeing the development, implementation, management and optimization of the ServiceNow platform within our organization. You will work closely with stakeholders, development/delivery resources and other key personnel to ensure that the platform meets business needs and delivers maximum value.

This role requires a hands-on attitude and strategic mindset with a deep understanding of ServiceNow capabilities and a passion for driving digital transformation.

Your tasks:

Develop roadmap for the platform aligned with the platform strategy, business objectives and stakeholder needs

Work closely with stakeholders to gather requirements, understand their needs, and translate them into actionable user stories and features

Manage and prioritize backlog in alignment with process owners for the configuration of system functionalities and enterprise-wide business & IT workflows

Define and refine user stories and ensure successful implementation of features with release planning and change management

Implement features in collaboration with external developer resources to ensure that features are delivered on time, within scope, and meet quality standards

Maintain the platform with incident resolution, root cause analysis and bug fixing

Ensure platform lifecycle management and release upgrades

Ensure platform adoption with user trainings and enable data-driven decision with reports and dashboards for stakeholders

Stay up-to-date with the latest ServiceNow features and best practices, continuously seeking opportunities to enhance the platform.

Support the team's Central Functions IT service portfolio as system owner and deputy of further business solutions

Specify, implement and maintain technical system integrations

Ensure compliance to CSV requirements, IT policies and procedures

Contribute to projects as SME on behalf of Central Functions IT

Your profile:

Bachelor's in computer science, information systems or equivalent

Minimum three years of experience in managing and operating ServiceNow platforms. Certification would be an asset.

Strong understanding of ServiceNow platform capabilities and modules, especially ITSM

Proven ability to manage and prioritize a product backlog

Strong experience in managing external partners, ability to work collaboratively with cross-functional teams.

Strong communication skills, able to understand problems and present solutions towards business partners

Knowledge of system integrations and development (e.g. JavaScript / Python) or willing to develop competencies

Independent, and hands-on working style, team player, highly self-motivated, proactive and change oriented

ITIL certification would be an asset

Knowledge of regulated environments (CSV, GxP) would be an asset

Fluent English skills mandatory, good German knowledge is an asset

Our offer:

A dynamic and rapidly growing work environment with internal development opportunities
Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
Employee development through numerous internal and external training opportunities
60% coverage of pension fund contributions by Bachem AG as well as option for extra-mandatory pension provision with our Pension Plan Plus
Access to the Swibeco benefits platform with discounts from external partners
Fresh, healthy and varied food in our staff restaurant
A wide range of free sports activities on the Bachem Campus

Would you like to drive innovation together with us?

We look forward to receiving your complete application documents via our application portal.

Learn more about the Bachem Group and get inspired by our exciting work environment at our location in Bubendorf!

We do not accept applications from recruitment agencies.

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