Soft Services Manager (m/w/d)

Apleona HSG AG • Vollzeit • Geneva, Schweiz • vor 2 Wo.

Realising Your

Individual Potential

Soft Services Manager (m/w/d)

Geneva

100 %

Facility Management

Responsibilities

For one of our international clients based in Geneva, we are seeking a motivated Soft Services Manager to lead excellence in facilities management (FM) services. You will have a key role in organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team. If you are dynamic, service-driven, and a natural leader with a passion for communication, this role could be the perfect match for you. Discover more about the exciting responsibilities and qualifications for this position below.

Key Responsibilities:

Manage reception, mailroom, stationery, cleaning services, and administration teams
Oversee the entire administrative process, from quotations to invoicing
Ensure compliance with service contract KPIs, maintaining high service standards
Organize meetings with the customer and your team, preparing agendas and minutes
Keep client and company documents up-to-date on the shared drive
Conduct monthly activity data analysis for reception, mailroom, and site inspections
Supervise, improve, and implement business procedures
Collaborate closely with the Facility Manager to ensure financial reporting accuracy and confidentiality
Supervise regular health and safety training for your team
Validate schedules and vacation requests in coordination with other team leaders
Act as the primary contact for client requests, event coordination, and prioritization
Facilitate project validation and stakeholder written communication
Lead the successful planning and execution of client events
Foster a proactive mindset to continuously enhance service quality and the on-site user experience

Requirements

Bachelor's or Master's degree (or equivalent) in Facility Services Management, Hospitality, or Event Management
Team management Minimum 5 years of experience in the field of FM soft services, hospitality, or catering industry
Proficient in Microsoft Office Suite, with advanced Excel skills (pivot tables, macros)
Strong knowledge of ERP systems (e.g., Microsoft Navision, FIBU)
Fluency in English and French (C1 level), with German proficiency (B2) as an advantage
Demonstrated ability to lead and inspire a small team
Capable of managing multiple projects with precision and independence
Organized, dynamic, proactive, and customer service-oriented
Ability to work autonomously in both frontline and office environments, with strong teamwork skills

If you thrive in a fast-paced, client-focused environment and are ready to take on a key leadership role, we encourage you to apply!

Why Apleona

We offer encouragement in the ownership of responsibility and promote creative freedom
We encourage personal and professional development
We invest in you to further your competence and experience
Our culture is to nurture and build our team and spirit
We are transparent and share knowledge within our team
We live a "you" culture characterized by respect and appreciation

Benefits

We offer you progressive employment conditions, including at least 26 days' holiday
We will support you in your further development, including financially where necessary
We offer you a well-developed pension scheme through the pension fund
You benefit from discounts on various activities, products or services, such as leisure activities

Company

Apleona Schweiz AG offers our clients the best of facility and real estate management in 14 regions. Our experience and knowledge make us one of the leading multi-service providers in the Swiss market.
www.apleona.ch

The Apleona Group employs over 40,000 people internationally in a wide-ranging real estate and property-related fields.
www.apleona.com

Contact

Are you interested in this position? We look forward to receiving your online-application!

For questions, Melanie is happy to assist.

We want to fill this position without external providers. We only take personal applications.

To apply

Melanie Nürnberger

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- ich habe eine Frage

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