IT Operations Engineer (m/f/d)

Nexi • Vollzeit • Gland, Schweiz • vor 8h

Job Description

About us and our team

Are you interested in joining one of Europe's leading PayTech companies?
Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place! We are one Nexi Group, after merging Nexi, Nets and Sia, with presence in over 25 countries. With over 80 years of experience we offer plenty of opportunities for personal and professional growth.

Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of IT Operation Engineer (m/f/d) this is what you can expect from us :

Attractive salary and an overall competitive package
Well-structured training for the job and constant support from your manager
Hybrid way of working
Flexible work hours
Home equipment allowance
Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription
Referral bonuses for recommending new team members to join the company

About your future role

Support end-users on IT related incidents, problems, requests, and installation (end-user computing) (30%).
Member of engineer team and member of piquet team. As engineer team member, you manage partners (Proconcept, ORDS, PayTec and Ingenico Service Center) and projects related to these partners (50%).
Manage and improve JIRA solution. Keep JIRA up to date and in line with the group (CMDB, ITIL process) (20%).

Your key responsibilities in this role will be

to respond to queries on the phone, via email, in person, or through remote access.
to offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
to troubleshoot and diagnose problems.
to run reports and analyze common complaints and problems to improve IT processes and provide feedback to other IT teams.
to manage 1LVL and 2LVL issues from end users or payment infrastructure
to follow ITIL processes (i.e., incidents, requests, problems) and manage ITSM tool.
to support Engineer team on daily and on projects tasks
to be member of the piquet team

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

An associate degree in computer science or related field (CFC, bachelor)
3-5 years in the same position
Product certification is a plus (Microsoft, Cisco, Fortinet, Redhat etc...)
A strong working knowledge of computer systems, hardware, and software
Microsoft environment (Active Directory)
Good knowledge in JIRA/ServiceNow and ITIL Process
Network and security knowledge (DHCP, DNS, Routing, VPN)
Knowledge in database management (MSSQL / IBM DB2 / Oracle ORDS)
Knowledge in Service Center (Ingenico / Paytec) and HSM (Utimaco)
Knowledge in development
Project coordination
Multinational environment

Additional skills and experience that would make you stand out:

Analytical mind
Listening, learning and adaptive skills
Team worker
Autonomous
Stress tolerant
Customer focused
Organized
Proactive
French: fluent or excellent Level (spoken and written)
English: B2 level (spoken and written)
German: B2 level (spoken and written) a plus

Apply now!

If this opportunity resonates with you, we'd love to hear from you!

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Nexi

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